Coronavirus Information

Update 30 December: Move to Tier 4

It was announced today that Somerset will move into Tier 4 Covid restrictions from midnight tonight.  Therefore, we must regretfully close the Centre until further notice.

Staffing will be extremely limited during this closure, so please bear with us as we try to answer your queries.

Monthly paying members: unfortunately this announcement comes after payment details have been sent to the bank and we are therefore unable to stop payments for January being requested.  Your January payment will therefore be taken in or around 1st January as usual.  Please do not cancel your Direct Debit at this time – this will delay your membership restarting when we are able to reopen.  We will be in touch as soon as we can to explain how we plan to deal with this situation.

In the meantime, stay safe, stay home and stay active – and we hope to see you all again very soon.

Update 26 December 2020: Move to Tier 3

With the announcement that Somerset will move from Tier 2 to Tier 3, this will mean some changes for SMLC:

– All Group Exercise classes are suspended until further notice
– The gym remains open – please prebook and follow all covid safe procedures as previously
– Squash and badminton remain open, to household or ‘bubble’ groups only
– Trampoline Sessions are due to restart as planned in January

Memberships: We will be in touch with all members by email ASAP to let them know what these changes mean to them.

Update 27 November 2020: Reopening 2nd December

Further to the Prime Minister’s announcement that Leisure Centres can reopen after this lockdown period, we are delighted to confirm that we will reopen our doors on Wednesday 2nd December!

Online bookings are now open for classes and gym sessions.

**Please ensure that you check the date you are booking – due to limitations of the booking system, it is possible to book sessions during our closed period**

Click here to access online bookings

There are currently no staff available to take telephone bookings, but they will be available to do so from 6.30am on Wednesday 2nd December.

Once opened, we will be operating our usual opening hours, under the same COVID safe arrangements that we were operating under prior to lockdown including:

– One-way flow system through the building
– Number of customers allowed in the gym limited to 12 (bookable by the hour, on the hour)
– Social distanced classes will continue as per our usual timetable
– Activities to be booked online/by phone prior to arrival
– Hand washing/sanitising on entrance
– Only 1 squash court open per session
– Additional cleaning in place throughout
– Social distancing in place
– Face coverings MUST now be worn by all customers (unless exempt) when moving around the building – but of course, not during physical activities 

We will continue following the UK Active Framework for Covid safe operation, and all our staff will shortly have completed the ‘Reactivate’ Covid secure training.

Membership Payments

To remind all monthly paying members: we were unable to stop payments for November’s membership being requested by direct debit due to the short notice of lockdown, and so we will not be requesting payment for December.  Your next membership payment will be requested at the start of January.  Annual paying members will have their remaining term of contract extended by 1 month.

Thank you all for your continued support and patience at what continues to be a difficult and uncertain time for us all – we cannot wait to open our doors again and welcome you all back to continue with your fitness regimes.

In the meantime, stay safe and active and we will see you soon!

Update 2nd November 2020: Lockdown 2 Closure

 
Due to the Government’s announcement at the weekend that the UK will enter into another lockdown on Thursday 5th November, we are required to close for 4 weeks after 10pm on Wednesday 4th November and plan to reopen on Thursday 3rd December.
 
We are really sad to be closing again, and appreciate the impact this will have on many of our customers and the local community that we are proud to be a part of. We are monitoring the situation very closely with regard to the Government’s stance on the closure of Leisure Centres, as many industry leaders are lobbying for fitness to be classed as an essential service. We will of course inform our customers and members if anything changes.
 
MEMBERSHIPS *PLEASE DO NOT CANCEL YOUR DIRECT DEBITS*
 
If you pay a monthly membership, you may have seen that the fee for November has already been taken by direct debit. We apologise for this, but we were unable to stop the automated system due to the timing of the announcement. Please do not cancel your membership, but rest assured that we will not take payment for December as reimbursement for November.
 
If you are part way through an annual membership, we will add another month to the term of your membership.
 
SPACE / FACILITIES BOOKINGS
 
For anyone who has booked space for the four week period of closure, we will be in contact with regard to payments in the next two days.
 
TRAMPOLINE CLASSES
 
For parents who have places booked for their child to attend trampoline classes, the start of the course has been delayed until we reopen in December – you will have received a email with further details so please check you inbox for this.
 
CUSTOMER QUERIES
 
Please be aware that our staff will all be on furlough after Wednesday 4th November, so you will not be able to speak to anyone during the closure period. If you have an urgent enquiry, please email info@sheptonmalletleisure.uk or call us now: 01749 346644 and we will do all we can to help, though you may need to wait until our reopening before we can reply in full.
 
Don’t forget that the Leisure Centre is still open until 10pm on Wednesday 4th November – so get in while you can and book your gym session, class or activity now!
 
If we don’t see you before closing, please stay safe and take care.
 

Update 16th September 2020:

We have been open for nearly 8 weeks already, and settling in really well to our ‘new normal’.

Our COVID secure procedures are working brilliantly, our enhanced cleaning schedules are second nature now and we’ve had some really positive feedback from our members, which is brilliant.

Following the governments new ‘rule of 6’ announcement, we were concerned that there would be an impact on what we can offer, but as organised and COVID compliant sports activity, none of our activity is affected, thankfully.

Classes are becoming busier, so please make sure you prebook your places as soon as you can.  We currently have plenty of availability for gym sessions, but again, these are improving as people become more confident to return.  We are able to facilitate inductions, so if you are hoping to join, now is a good time.

A couple of friendly reminders to all customers – please ensure you stay physically distanced at all times when at the Centre, including while waiting for classes to start, and when getting any equipment you need ready.  Please make sure you pre-book all activities (online or by phone: 01749 346644) and that you wear a face-covering when moving around the building.

Thank you!

Update 23rd July 2020: Reopening this Weekend – bookings now open!

We are very much looking forward to opening this Saturday 25th July, and in anticipation, our bookings are now open online!

We will be taking bookings by phone and setting members up with online booking (who don’t already use the service) from this Saturday: 01749 346644.

Don’t forget that you will need to book in for gym sessions too.  We can only have 12 people in each session to ensure social distancing, so please do not arrive without booking first – if there is not a space for you, you will be turned away.  Sessions are on each hour, for 55 minutes, and if you can’t book online, phonelines will be open from 7am on Saturday (please bear with us as they may be busy).

Class bookings are also live online now and can be booked by phone from Saturday.  If you want to attend a class please ensure you book before attending – again, spaces are limited for social distancing.  Similarly, if you are unable to attend a class for any reason, please let us know asap – there will likely be another member who would love to take your place: 01749 346644.

We can’t wait to see you all soon!

Update 16th July 2020: Reopening of Shepton Mallet Leisure Centre

After last week’s announcement by Central Government to allow gyms and leisure facilities to reopen after the COVID-19 pandemic on 25th July, we wanted to let you know that we are busy planning our return to business, including putting all of the necessary safety precautions in place to keep our members, customers and staff safe.

Opening hours: We will reopen on Saturday 25th Opening times will be 7am-10pm Monday – Friday, 9am-5pm Saturday and Sunday.  This slightly shortened opening time will allow for extra cleaning before and after operating hours.

Additional cleaning: Cleaning of equipment and high contact areas will be continuous.  We will have cleaning stations available in each exercise area, so that customers can also clean equipment before and after use if they wish.

Hand hygiene: Hand sanitiser will be available at each exercise area and at reception.  All visitors will be asked to use this on entry and exit of the building.

Directions: We will be operating a one way system through the Centre, to allow for social distancing – please follow the directions of staff and signage, and adhere to the floor markings where necessary.

Staff Training: Prior to opening, staff will have completed ‘Reactivate’  – a COVID-19 awareness training programme for the leisure industry, provided by CIMSPA.

Gym: Time in the gym will be limited to 55 minute sessions, and these must be booked in advance.  Sessions will be bookable online or by phone – please keep an eye on your emails and social media and we will let you know when bookings are live.  This will enable us to limit the number of people in the gym at any one time, ensuring social distancing guidelines can be adhered to and there is adequate time for cleaning between machine use and gym sessions.  Consecutive gym sessions will not be allowed on reopening, although this may be reviewed depending on demand.  Constant cleaning of machinery will be taking place throughout the day.

Exercise Classes: We will be operating a slightly altered timetable and the number of spaces in each class will be limited (or the class will be moved to a larger area) in order to ensure social distancing.  Classes must be booked in advance (online or by phone – we will advise when bookings are live).  Please keep an eye on our website (sheptonmalletleisure.uk) and social media for the updated class timetable.  Any equipment and mats required for classes will be cleaned before and after use.  Wherever possible, customers are asked to bring their own exercise mats and equipment.  Any classes with less than 5 attendees booked will be cancelled, for which anyone booked will be given a minimum of 2 hours notice.

Astro Pitch: This will be available only to organised sports clubs with their own guidance in place and under the supervision of a professional, or for family groups (bubbles) to ‘pay and play’.  Contact sports are not currently allowed under government guidelines.  If you would like to book your space or reinstate a long term booking, please contact us: info@sheptonmalletleisure.uk.

Racquet Sports: Due to contact sports restrictions, badminton will be available for singles games and family groups only.  Squash is available for individual practice and family groups only.

Changing Rooms: Due to social distancing requirements, changing and shower facilities will be closed.

Lockers: To avoid creating a high contact area, lockers will not be in use.  Please bring your belongings in a small bag and keep them with you at all times.

Toilets: Toilets in the reception area will be open, with only one person allowed in the changing room at any one time.  Please do not use the area for changing at this time.  No other toilets will be accessible.

 

What you can do to help us to keep everyone safe:

Please pre-book all activities, including gym sessions, in advance

Please bring your own water bottle – there are no drinking water facilities available currently

Please report to reception on arrival at the Centre to book in for all activities

Please do not arrive any more than 5 minutes before your pre-booked activity

Please adhere to the social distancing measures in place and follow the directions of staff and instructors

Please take notice of directional arrows and floor spacing markers to help with the flow of people in the building, whilst enabling social distancing

If you are required to pay for your activity, please use contactless payment where possible

Please bring your Membership card (if you have one) in order to reduce time and contact at reception

Please be considerate of other people in the Centre, and remember that others may be feeling more anxious than you do and should be allowed time and space to feel safe

Please be patient and co-operate with our reception staff and instructors – this is all new to us too!

Reinstating Membership Payments

We will be reinstating all membership payments on 1st August, meaning that the first week of opening will be free to all monthly paying members who have not cancelled their payments.  If you have cancelled your Direct Debit with your bank, we will be unable to reinstate your membership immediately, and you will need to contact us by phone after on or after 25th July to do this.

We are really keen to open up our facilities again, and we know that many of you are anxious to get back to your fitness programmes.  In the meantime, if you have any questions about any of the above, please feel free to contact us by email: info@sheptonmalletleisure.uk and we will endeavour to respond, though this will not be as quickly as usual, with many of our staff still currently on furlough until the reopening date of 25th July.

We are looking forward to seeing you all again soon – in the meantime, stay safe, stay well and stay active!

Update 26th March 2020: DIRECT DEBITS

We would encourage all monthly paying Members not to cancel direct debit payments at your bank.  All payments are suspended, and will not be taken again until such a time that we are able to reopen and you are able to return to the Centre and continue your membership.  Any Members that have cancelled at the bank will need to be processed as new members on reopening, and this may take some time to be administered.  Many thanks.

Update 21st March 2020: MEMBERSHIPS SUSPENDED

We are suspending all membership payments until further notice, and will inform Members of any developments in the coming days and weeks.  Thank you for your patience at this difficult time.

Update 20th March 2020: LEISURE CENTRE CLOSED

For those who are closely following the news, you will be aware that the Government has now made clear that Leisure Centres must close in order to protect the public during the Coronavirus pandemic.

Therefore it is with great sadness that we will close immediately until further notice.

We would like to thank all of our customers, supporters and friends for their support and kindness over the past few days as we tried to carry on with what we do best.

We are sure you will understand that it will take a little while for us to digest this latest development and to plan what happens next, so we would be grateful if you would bear with us for a short while.

As and when we have any further news we will post again on our website and on Facebook.

In the meantime we will miss you all, and wish you all the best at this difficult time.

Take care,

The Management and Staff at Shepton Mallet Leisure Centre & Whitstone School

For more information on how you can take action to protect yourself and others, you can visit the NHS and GOV.UK website by clicking on the links below.

https://www.nhs.uk/conditions/coronavirus-covid-19/

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public